To close an RO:
1. Select the committed repair order you want to close using the RO Search option.
2. Click Close Claim from the side menu bar. The Close Repair Order form displays.
3. Enter date information and any comments.
Car Complete Date: Date repairs were completed on the vehicle.
Insured Notified of Completion Date: The date the Estimator/CSR called the customer that their vehicle is ready to be picked up.
Vehicle Delivered Date: The date the customer picked up their vehicle.
4. Click Enter Completion Dates. The Production Complete Notification report displays.
5. Scroll to the bottom of the report and click Close RO. A confirmation message displays.
6. Click OK.
A Production Status Report is sent to the insurance adjuster and the Web-CMS home page redisplays with a confirmation that the email was sent and the RO is closed.