NOTE: This option is only available to a Corporate Claims Representative or Administrator.
To update a claims status:
1. Select the repair order you want to update using the RO Search option.
2. Click Update Claim Status from the side menu bar. The Update Claim File Status window displays.
3. Select a Claim Status from the drop-down list.
4. Select a Process Status from the drop-down list.
5. Click the C button to display a popup calendar. To change the month or year, click the Up or Down arrow. To choose a date, click on it. The selected date is automatically entered as the Check Back Date.
To clear the selected date, click the Clear Dates link.
6. Click Submit. A confirmation message displays.
7. Click Close Window to close the Update Status window.